Privacy Policy

NexaLuxury ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform at zoom.nekkha.com.

2.1 Information You Provide

• Email address used for account registration and login.
• Wallet addresses you connect or provide.
• Recharge details: phone numbers, account numbers, operator selection.
• Transaction history and order details.

2.2 Information Collected Automatically

• Device information (browser type, OS, screen resolution).
• IP address and approximate geolocation.
• Usage data (pages visited, features used, session duration).
• Cookies and similar tracking technologies.

2.3 Blockchain Data

• Transaction hashes, deposit addresses, and payment amounts on public blockchains.
• Note: Blockchain transactions are publicly visible and cannot be deleted.

• Process payments and execute recharges/bill payments.
• Verify your identity and prevent fraud.
• Provide customer support and respond to inquiries.
• Send transaction confirmations and service notifications.
• Improve our Platform, features, and user experience.
• Comply with legal obligations and regulatory requirements.
• Detect and prevent money laundering and terrorist financing.

We may share your information with:

• Payment processors: NOWPayments and CryptoCurrencyCheckout for crypto payment processing.
• Service providers: KwikAPI for executing recharges and bill payments.
• Analytics providers: For Platform usage analytics (Mixpanel).
• Law enforcement: When required by law, subpoena, or court order.
• Regulatory bodies: To comply with AML/KYC regulations.

We do not sell your personal information to third parties.

• All data is transmitted over encrypted connections (TLS/SSL).
• Sensitive data is encrypted at rest.
• Access to user data is restricted to authorized personnel only.
• We conduct regular security audits and vulnerability assessments.
• Despite our efforts, no method of transmission over the Internet is 100% secure.

• Account data is retained for as long as your account is active.
• Transaction records are retained for a minimum of 5 years for regulatory compliance.
• You may request deletion of your account, subject to legal retention requirements.
• Anonymized analytics data may be retained indefinitely.

• Essential cookies: Required for authentication and security (nexa_token).
• Analytics cookies: Used to understand Platform usage patterns.
• You can disable non-essential cookies through your browser settings.

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal requirements).
• Object to or restrict certain processing activities.
• Data portability — receive your data in a structured format.
• Withdraw consent where processing is based on consent.

Your data may be processed in jurisdictions other than your own. We take appropriate measures to ensure your data is protected in accordance with this Privacy Policy regardless of where it is processed.

Our Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware of such collection, we will promptly delete the data.

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last updated" date. Material changes will be communicated via email or Platform notification.

For privacy-related inquiries, contact our Data Protection Officer at heythere@nexa.luxury.