Help Center

How do I create an account?

Click "Sign In" and enter your email address or connect your wallet. No lengthy registration forms, no ID verification for basic services. You're ready to go in seconds.

What crypto can I use?

We support 10+ cryptocurrencies including USDT (TRC20), USDC (BSC), NEXA, Solana, BNB, XRP, Monero, Cardano, Dogecoin, and more. The full list is visible on the checkout page.

Do I need KYC?

No. Basic utility payments (recharges, bills) don't require identity verification. We believe paying your phone bill shouldn't require your life story.

How long does a transaction take?

Most transactions complete in under 3 minutes. Once your crypto payment is confirmed on the blockchain, we execute the recharge/bill payment immediately.

What if I send the wrong amount?

If you send less than required, the order may expire. If you send more, the excess is typically refunded by the payment processor. Contact support with your Order ID for help.

What if my recharge fails?

If the service provider fails to process your recharge after we receive payment, you're eligible for a full refund in crypto. Check our Refund Policy for details.

How are exchange rates calculated?

Exchange rates are provided by our payment processor (NOWPayments) at the time of order creation. The rate is locked for your transaction — no surprises.

Are there any fees?

NexaLuxury charges a small service fee included in the displayed amount. Blockchain network fees (gas) are separate and depend on your wallet/network.

Which network should I send on?

The checkout page clearly shows which network to use for each cryptocurrency. Always match the network — sending on the wrong chain may result in lost funds.

How do I secure my account?

Use a strong, unique email and keep your wallet private keys safe. We never ask for your seed phrase or private key. Read our Digital Asset Security guide for best practices.

Can I delete my account?

Yes. Email us at heythere@nexa.luxury with the subject "Account Deletion". Note that transaction records are retained for 5 years per regulatory requirements.

Can't find what you're looking for? Reach out directly:

• Email: heythere@nexa.luxury
• Telegram: @NexaLuxury