Contact Us

For any questions, suggestions, or feedback, drop us an email. We typically respond within 24 hours on business days.

heythere@nexa.luxury

For faster responses, reach us on Telegram. Our community managers are active daily and can help with transaction issues, account questions, or general guidance.

@NexaLuxury on Telegram

If you have an issue with a specific order (payment stuck, recharge failed, wrong amount), please include the following in your message:

• Your Order ID (found in your dashboard or checkout page).
• The cryptocurrency and amount sent.
• Transaction hash (if available).
• A brief description of the issue.

This helps us resolve your issue faster without back-and-forth.

Interested in integrating with NexaLuxury, becoming an affiliate, or exploring business partnerships? Reach out with details about your proposal.

heythere@nexa.luxury — Subject: "Partnership Inquiry"

Found a bug or security vulnerability? We appreciate responsible disclosure. Email us with steps to reproduce and we'll look into it immediately.

heythere@nexa.luxury — Subject: "Bug Report"

• Email: Within 24 hours (business days).
• Telegram: Usually within a few hours.
• Transaction issues: Priority — within 12 hours.
• Security reports: Acknowledged within 4 hours.